EU-compliant withdrawal, handled right.
EU consumer law gives shoppers the right to withdraw from a purchase using the same online means they used to buy. This app adds that function to your storefront — a withdrawal button, a short declaration, and a durable-medium email receipt — without ever cancelling an order on its own. Your team stays in control of every cancellation and refund.
The shopper declares.
You decide.
Three things it does well.
The button on your storefront. The receipt in the shopper's inbox. The control that stays with your team.
- 01
Withdrawal button on your storefront
A theme app block you place on a storefront page, plus a block on the order-status page. Shoppers find the withdrawal function through the same online channel they used to order — exactly as the directive intends.
- 02
Durable-medium email receipt
When a shopper submits their declaration, the app records the request and sends an acknowledgement on a durable medium — email — to the shopper, with a copy to your support inbox. The shopper has dated proof that the request was received.
- 03
You stay in control — no auto-cancellation
The app never cancels orders, issues refunds, or changes fulfilment by itself. It captures and confirms the request; your staff handle the actual cancellation and refund through your normal process.
Built for the rules that
take effect on 19 June 2026.
Directive (EU) 2023/2673 adds Article 11a to the Consumer Rights Directive, requiring an online withdrawal function. In Denmark it is implemented as § 20 a of the Consumer Contracts Act, in force from 19 June 2026. This app gives your store that function in a way that's straightforward to run day to day.