EU Withdrawal
N° 05Terms

Terms of Service

The agreement between EU Withdrawal & Cancellations (Spartahive) and the Shopify merchants who install it.

Last updated 2026-06-19

These Terms of Service ("Terms") govern your use of EU Withdrawal & Cancellations (the "Service"), a Shopify app operated by Spartahive ("we", "us"). By installing the app on a Shopify store you (the "Merchant") agree to these Terms. If you don't agree, don't install the app.

1. The Service

The Service adds a compliant online withdrawal and cancellation function to a Merchant's storefront: a theme app block with a withdrawal button, a declaration form, and a durable-medium (email) acknowledgement to the shopper with a copy to the Merchant. The Service records and confirms withdrawal requests. It does not cancel orders, issue refunds, or change fulfilment automatically — the Merchant carries out every actual cancellation and refund.

2. Merchant responsibilities

  • The Merchant is the data controller for shopper withdrawal requests on their store (see the Privacy Policy) and is responsible for disclosing the Service in their own privacy notice and meeting their own data-protection obligations to shoppers.
  • The Merchant handles the actual cancellations and refunds. The Service only captures and confirms requests; acting on them — within the legal time limits — is the Merchant's responsibility.
  • The Merchant is responsible for the accuracy of all legal and informational text they configure or display through the Service, including withdrawal information, deadlines, exceptions, and any wording shown to shoppers.
  • The Merchant provides and maintains valid SMTP credentials for sending the confirmation emails, and keeps their Shopify store and app install in good standing.

3. No warranty; not legal advice

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

The Service is a software tool. It is not legal advice and does not by itself guarantee compliance with any law, including the Consumer Rights Directive (Directive (EU) 2023/2673, Art. 11a), Danish § 20 a, or any national implementation. Whether the Merchant meets their legal obligations depends on how they configure and operate their store. The Merchant is responsible for obtaining their own legal advice.

4. Limitation of liability

To the maximum extent permitted by law, in no event will our aggregate liability for any claim arising out of or relating to these Terms or the Service exceed the greater of (a) the total fees paid by the Merchant for the Service in the 12 months preceding the event giving rise to the claim, or (b) EUR 100. We are not liable for indirect, incidental, consequential, exemplary, or punitive damages, or for lost profits or revenue, even if advised of the possibility — including any loss arising from a cancellation or refund the Merchant did or did not carry out.

5. Term & termination

These Terms remain in effect for as long as the app is installed on the Merchant's store. The Merchant may terminate at any time by uninstalling the app from Shopify. On uninstall and shop redaction, the Merchant's data is deleted as described in the Privacy Policy. We may suspend or terminate the Service for a Merchant in breach of these Terms, with reasonable prior notice except where immediate action is required.

6. Governing law

These Terms are governed by the laws of Denmark, without regard to its conflict-of-laws rules, except where mandatory consumer-protection law requires otherwise.

7. Contact

Questions about these Terms can be sent to support@spartahive.com. Data-protection requests should go to the same address — see the Privacy Policy for details.